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Our Specialized Tankless Water Heater Repair Process

Our repair service is a detailed, safety-first procedure designed to quickly identify and resolve the root cause of the malfunction.

Step 1: Rapid Response and Advanced Diagnostics

We prioritize rapid response to restore your hot water quickly. Our technicians use advanced diagnostic tools to read error codes and pinpoint the exact component failure. We also perform a critical safety check on all gas and venting connections to ensure there are no hazards.

Step 2: Transparent Repair Consultation

Following the diagnosis, we provide a clear, detailed explanation of the problem, the necessary repair, and a transparent, upfront quote. We will also advise you on the long-term viability of the repair versus the option of Tankless Water Heater Replacement if the unit is near the end of its service life.

Step 3: Precision Repair and Component Replacement

Our service vehicles are stocked with common tankless parts, allowing us to complete most repairs on the first visit. We perform precision repairs, which often involve descaling the heat exchanger, replacing faulty sensors, or repairing the gas or electrical components, ensuring all work meets manufacturer specifications.

Step 4: Performance Verification and Client Education

After the repair, we test the unit extensively to verify consistent hot water delivery and optimal flow rate. We also provide guidance on proper usage and the importance of annual Tankless Water Heater Maintenance to prevent future breakdowns.

Tankless Water Heater Repair FAQ

  • What are the most common signs that my tankless water heater needs repair?

    The most common signs are inconsistent water temperature (hot/cold cycling), error codes displayed on the unit, low water pressure (often due to sediment buildup), or the unit failing to ignite when a hot water tap is opened.

  • Why is professional repair essential for a tankless unit?

    Tankless units are complex and often involve high-voltage electricity or gas lines. Professional repair is essential for safety (especially to prevent gas leaks or CO hazards) and to ensure the repair is done correctly, which is required to maintain the manufacturer’s warranty.

  • Can sediment buildup cause my tankless water heater to fail?

    Yes. Sediment and mineral buildup in the heat exchanger is the number one cause of tankless water heater failure. It restricts water flow, reduces efficiency, and can cause the unit to overheat and shut down. This is why annual descaling (maintenance) is critical.

  • How long does a typical tankless water heater repair take?

    Most common repairs, such as replacing a sensor or a flow switch, can be completed in 1 to 3 hours. Repairs involving extensive descaling or complex component replacement may take longer, but our goal is always to restore hot water service the same day.

  • Is it better to repair or replace a broken tankless water heater?

    The decision depends on the unit’s age and the cost of the repair. If the unit is under 10 years old and the repair cost is less than 50% of a new unit, repair is usually the best option. If the unit is over 15 years old or the heat exchanger is cracked, replacement is typically the more economical long-term choice.

Let Us Fix Your Hot Water Supply Today

When a malfunctioning tankless unit disrupts your daily routine instead of supporting it, we are the water heater experts to call. Our technicians are as excited as you are to get your tankless heater working again! Dial (833) 526-1901 or schedule a consultation or repair online. Let us resolve your hot water supply dilemma before it’s too late.

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Homeowners Who Trust Us!

Alex Oblia was my technician. Excellent furnace installation—fast, professional, and right on schedule. Everything was completed exactly as requested.
Andrew Jones

Andrew Jones

January 7, 2026
Very professional and Efficient ! Super Job ! Juan and Edwin abd Johnathan are super !
May Han

May Han

January 7, 2026
Wow, Justin Berry is awesome! Very professional, fast, efficient, courteous and thorough!
JJ S

JJ S

January 7, 2026
Isaac A did a great job today
Mamta

Mamta

January 7, 2026
Augustin was great! Very helpful, quick, and educational.
Wayne Tran

Wayne Tran

January 7, 2026
Isaac A did a great job with furnace inspection today
Yesenia Vasquez

Yesenia Vasquez

January 7, 2026
Said was polite, capable and friendly.
Ed

Ed

January 8, 2026
Tony V. From Jazz was great. Explained everything and was super helpful and got our hot water wiring again!
Fred Dieckmann

Fred Dieckmann

March 10, 2021
Naveed did an awesome job replacing the pipes under our sink!
Tandace Dell’Immagine

Tandace Dell’Immagine

January 6, 2026
Agustin M. provided the included maintenance on our furnace unit and duct work. He was very informative and professional and provided guidance in adjusting my unit.
Jennifer Nolasco Baterna

Jennifer Nolasco Baterna

January 6, 2026
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Discover the difference with our Local HVAC & Plumbing Experts You Can Trust. At Jazz, we’re not just technicians; we’re GetJazz Technicians! We’re committed to excellence in every task. Our team stands apart with a foundation of trust and skill, ensuring your home is in the safest hands. With Jazz, you’re choosing a partner who values the safety, efficiency, and comfort of your home as much as you do.

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Jazz Is Your Trusted Neighbor

We’re not just another service provider; we’re your neighbors, offering specialized services designed for our local communities. Our commitment to quality and efficiency is unwavering, as we strive to enhance your home’s ambiance with our services. Our strategically located offices in Pleasanton, Sacramento, and Santa Rosa enable us to maximize our service area, ensuring prompt and efficient service across the regions.