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Our Specialized Tankless Water Heater Repair Process

Our repair service is a detailed, safety-first procedure designed to quickly identify and resolve the root cause of the malfunction.

Step 1: Rapid Response and Advanced Diagnostics

We prioritize rapid response to restore your hot water quickly. Our technicians use advanced diagnostic tools to read error codes and pinpoint the exact component failure. We also perform a critical safety check on all gas and venting connections to ensure there are no hazards.

Step 2: Transparent Repair Consultation

Following the diagnosis, we provide a clear, detailed explanation of the problem, the necessary repair, and a transparent, upfront quote. We will also advise you on the long-term viability of the repair versus the option of Tankless Water Heater Replacement if the unit is near the end of its service life.

Step 3: Precision Repair and Component Replacement

Our service vehicles are stocked with common tankless parts, allowing us to complete most repairs on the first visit. We perform precision repairs, which often involve descaling the heat exchanger, replacing faulty sensors, or repairing the gas or electrical components, ensuring all work meets manufacturer specifications.

Step 4: Performance Verification and Client Education

After the repair, we test the unit extensively to verify consistent hot water delivery and optimal flow rate. We also provide guidance on proper usage and the importance of annual Tankless Water Heater Maintenance to prevent future breakdowns.

Tankless Water Heater Repair FAQ

  • What are the most common signs that my tankless water heater needs repair?

    The most common signs are inconsistent water temperature (hot/cold cycling), error codes displayed on the unit, low water pressure (often due to sediment buildup), or the unit failing to ignite when a hot water tap is opened.

  • Why is professional repair essential for a tankless unit?

    Tankless units are complex and often involve high-voltage electricity or gas lines. Professional repair is essential for safety (especially to prevent gas leaks or CO hazards) and to ensure the repair is done correctly, which is required to maintain the manufacturer’s warranty.

  • Can sediment buildup cause my tankless water heater to fail?

    Yes. Sediment and mineral buildup in the heat exchanger is the number one cause of tankless water heater failure. It restricts water flow, reduces efficiency, and can cause the unit to overheat and shut down. This is why annual descaling (maintenance) is critical.

  • How long does a typical tankless water heater repair take?

    Most common repairs, such as replacing a sensor or a flow switch, can be completed in 1 to 3 hours. Repairs involving extensive descaling or complex component replacement may take longer, but our goal is always to restore hot water service the same day.

  • Is it better to repair or replace a broken tankless water heater?

    The decision depends on the unit’s age and the cost of the repair. If the unit is under 10 years old and the repair cost is less than 50% of a new unit, repair is usually the best option. If the unit is over 15 years old or the heat exchanger is cracked, replacement is typically the more economical long-term choice.

Let Us Fix Your Hot Water Supply Today

When a malfunctioning tankless unit disrupts your daily routine instead of supporting it, we are the water heater experts to call. Our technicians are as excited as you are to get your tankless heater working again! Dial (833) 526-1901 or schedule a consultation or repair online. Let us resolve your hot water supply dilemma before it’s too late.

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Homeowners Who Trust Us!

Aaron did a great job of installing our water heater, very professional, problem solving excellent and very happy with his service! Will highly recommend!
Anthony Gonzales

Anthony Gonzales

February 14, 2026
Isaac G
Justin Barker

Justin Barker

February 14, 2026
Great service and informative
Rodrigo Garcia

Rodrigo Garcia

February 13, 2026
Called for a furnace inspection during this cold weather, the technician Said Godinez came out to my home. He was very professional, thorough, and clearly knows his stuff—explained everything clearly. Found and fixed a small issue before it …
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Miguel S.

Miguel S.

February 14, 2026
Isaac A was very friendly and helpful.
Terezia Orosz

Terezia Orosz

February 13, 2026
Great experience today. Flavio who solved issue, did it with a friendly and professional manner! I will refer to Jazz when I need help again. Thank you.
Laura D

Laura D

February 14, 2026
I’ve been working with Jazz for a few years now. It is great having a service to rely on for HVAC. They also recently replaced my water heater. This week I had an inspection and found out a …
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M. C. Clark

M. C. Clark

February 13, 2026
Naveed great service nice guy
Cliff Holochuck

Cliff Holochuck

February 13, 2026
Justin and Jose were professional and quickly identified the issue. I’m looking forward to having them return to conduct the repair.
Theo Calvin

Theo Calvin

February 13, 2026
Miracle workers! Finally, a shower that doesn’t require pliers! For years, we’ve been dealing with the frustration of not being able to change our shower temperature except twice a year with a pair of pliers. We had one temperature …
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Suzanne Pereira

Suzanne Pereira

February 13, 2026
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Discover the difference with our Local HVAC & Plumbing Experts You Can Trust. At Jazz, we’re not just technicians; we’re GetJazz Technicians! We’re committed to excellence in every task. Our team stands apart with a foundation of trust and skill, ensuring your home is in the safest hands. With Jazz, you’re choosing a partner who values the safety, efficiency, and comfort of your home as much as you do.

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Jazz Is Your Trusted Neighbor

We’re not just another service provider; we’re your neighbors, offering specialized services designed for our local communities. Our commitment to quality and efficiency is unwavering, as we strive to enhance your home’s ambiance with our services. Our strategically located offices in Pleasanton, Sacramento, and Santa Rosa enable us to maximize our service area, ensuring prompt and efficient service across the regions.