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Homeowners Who Trust Us!
Juan , Jonathan , Marvin, Milton did fantastic work, and went extra miles for me. Thank you very much!
Ning Liu
December 23, 2025
Augustine did a great job! Fast and thoughtful.
Maria Mercedes Gaitan
December 23, 2025
Augustine is awesome! He was extremely helpful! Thank you for sending him.
Barbara Lafitte-Oluwole
December 23, 2025
Brandon did a great job explaining everything I would recommend him to everyone.👍
Rakesh Prabhakar
December 23, 2025
Our main drain was clogged. We had Alex S. Alex was so helpful. Even with all the questions I had, he was patient ane explained the process to me. I highly recommend him.
Leeanna Lewandowski
December 23, 2025
Koda helped me inspect the sink and he gave me lots of good advice. I enjoyed talking to him
Lily Chen
December 23, 2025
Thanks for saving the day Mr Q.
Fynance Consulting
December 23, 2025
I hired Jazz Home Service to replace the HVAC system at one of my rental properties. After some research, I chose them because of their prompt initial response, immediate availability, and strong online reviews. Since this was a …
I hired Jazz Home Service to replace the HVAC system at one of my rental properties. After some research, I chose them because of their prompt initial response, immediate availability, and strong online reviews. Since this was a rental property, I didn’t shop around for multiple bids, I wanted to minimize disruption to the tenant and was willing to pay a premium for convenience and the ongoing service support they advertised.
Jazz quoted $34,000 to install two air handlers, a heat pump. The installation itself went smoothly, and up to that point, everything was fine.
The issue came after the installation, specifically around the rebate. Before moving forward, I asked whether they would help apply for the rebate, and they assured me they would take care of it for me. After the work was completed, I followed up. The sales I worked with went completely silent. I called them, they did respond initially with “I’m so sorry to hear that—I’ll escalate this for you,” but after that, there was no follow-up at all. Despite a couple of more attempts to check in, the issue was never resolved and communication stopped.
Because of this experience, I’m giving Jazz Home Service one star. If you’re considering them, be aware that while they may be responsive before and during the sale, post-installation support, whatever they promised—may not be reliable.
Update: after posting my original review, Jazz Home Service reached out to me to follow up on the rebate question. I learned that the sales representative I originally worked with had left the company, which explains why my earlier inquiries went unanswered.
They also clarified that the California HEEHRA rebate applies only to fully electric heat pump systems, and unfortunately, my installation does not qualify. I appreciate them taking the time to explain this and finally closing the loop.
That said, the main frustration remains the lack of proactive communication. Had this been explained clearly earlier, it would have avoided a lot of confusion and disappointment.
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Heng Liu
December 20, 2025
Nicholas was awesome and very pleasant
Krishan Bedi
December 22, 2025
Isaac A did a great job today!
Jennifer Patterson
December 22, 2025
Local HVAC & Plumbing Experts You Can Trust
GetJazz Technicians!
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Discover the difference with our Local HVAC & Plumbing Experts You Can Trust. At Jazz, we’re not just technicians; we’re GetJazz Technicians! We’re committed to excellence in every task. Our team stands apart with a foundation of trust and skill, ensuring your home is in the safest hands. With Jazz, you’re choosing a partner who values the safety, efficiency, and comfort of your home as much as you do.
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